© Westcotes  Leicester Housing 2016
Tel. 0116  282 3580



Westcotes Student Accommodation
48a Paton Street, Leicester, Leicestershire LE3 0BE
Phone: 0116 282 3580

Privacy Policy

Westcotes is committed to ensuring that your privacy is protected.
This Privacy Policy together with the Terms and Conditions of Use and any other documents referred to in it sets out the basis on which
any personal data which we collect from you, or that you or others provide to us, will be processed by us.
Please read the following carefully. By accessing, browsing or otherwise using our website ("the website") or contacting us
in any way you confirm that you have read, understood and agree to the terms of this Privacy Policy.
This Privacy Policy was last amended on 1st May, 2018.
How we get Information about you
We may collect and process the following data about you as follows:
Information you give us.
You may give us information about you by completing forms, in person or on our site or by corresponding with us by phone, email or
otherwise. The information you give us may include (but is not limited to) your name, title, date of birth, address, email address, phone
number or other contact information, username, password, financial details, and the records and contents of any correspondence and
communications you have with us or any feedback which you leave for us.
You acknowledge that the information which you provide to us may amount to sensitive personal data under the GDPR and you consent to
that data being processed as set out in this Privacy Policy.
Information we may collect from you.
Each time you visit our site, we may automatically collect the following information:
Technical information, including but not limited to the Internet Protocol (IP) address used to connect your computer to the Internet,
your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and
platform, identification number, online identifier, location data and other similar identifying information required for your devices
to communicate with websites and applications on the internet;
Information about your visit, including but not limited to the full Uniform Resource Locators (URL) clickstream to, through and
from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits
to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from
the page and any phone number used to call us.

Information we receive from other sources.
We may receive information about you if you visit any other websites which we operate or use any services which we provide.
We are also working with third parties (including, for example, business partners, sub-contractors in technical, payment and
delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may
receive information about you from them.
Please note that third parties may use cookies, web beacons and other storage technologies to collect or receive information from
your websites, apps and elsewhere on the internet and use that information to provide services including measurement services and
target ads.
Information provided by other companies who have obtained your permission to share information about you.
Our website uses cookies to distinguish you from other users of our website. This helps us to optimise your experience of our website and
services and also allows us to improve our site. For detailed information on the cookies we use, the purposes for which we use them and
our Cookie Policy contained in this document.
How we use your information
To contact you;
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information,
products and services which you request from us;
To provide you with information about other goods and services that we offer.
To provide you, or permit selected third parties to provide you, with information about goods or services which we feel may
interest you.
To assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website
(including, without limitation, via third parties);
To notify you about changes to our service;
To ensure that content from our site is presented in the most effective manner for you and your computer;
To verify your identity;
As part of our efforts to keep our site safe and secure and to prevent or detect fraud;
To provide customer support;
To comply with the requirements imposed by law or any court order.
Description of processing
The following is a broad description of the way this organisation/data controller processes personal information. To understand how your
own personal information is processed you may need to refer to any personal communications you have received, check any privacy
notices the organisation has provided or contact the organisation to ask about your personal circumstances.
How we will use information we collect about you
In addition to the purposes listed above, we  process personal information to enable us as a letting agent to carry out property management
services; promote and advertise our services; maintain our own accounts and records; and support and manage our employees.
Type/classes of information processed
We process information relevant to the above reasons/purposes. This may include:
personal details
family details
lifestyle and social circumstances
employment and educations details
goods and services
financial details
all information contained in references.
We also process sensitive classes of information that may include:
racial or ethnic origin
religious or other beliefs
trade union membership
physical or mental health details
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey
To improve our site to ensure that content is presented in the most effective manner for you and your computer;
To allow you to participate in interactive features of our service;
To measure or understand the effectiveness of advertising we serve to you and others and to deliver advertising to you and others
(including via selected third parties);
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them
(including via selected third parties).
How we will use information about you we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and
the combined information for the purposes set out.

Disclosure of your information
Where necessary or required we share information with but not limited to:
business associates
suppliers of goods or services
financial organisations
credit reference agencies
debt collection and tracing agencies
local and central government
police forces
current, past and prospective employers
employment and recruitment agencies
educators and examining bodies
other companies in the same group
Our Landlords,
Other local letting agents.
We may disclose your information to third parties:
In the event that we buy or sell any business or assets, in which case we may disclose your personal data to the prospective seller or
buyer of such business or assets;
If Westcotes Properties Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it
about its clients will be one of its transferred assets;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or
apply our terms of use and other agreements; or to protect the rights, property or safety of Westcotes Properties Limited, our
clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud
protection and credit risk reduction.
Our site may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a
link to any of these websites, please be aware that these have their own privacy policies and that we do not accept any responsibility or
liability for these policies. Please check these policies before submitting information to these websites.

Where we store your information

The Google analytics data we collect from you may be stored at, a destination outside the European Economic Area ("EEA"). Google
analytics participates in a reciprocal security scheme the EU-US Privacy Shield, and as such provides equivalent protections as the GDPR.
Other information we collect about you is stored on secure uk web servers. [ie. Email enquiries and electronic documents you send to us,
and contracts you sign with us].
By using our website, or otherwise submitting your personal information to us, you agree to this transfer, storing or processing of your
Once we have received your information Westcotes Properties Limited will use strict procedures and security features to try and prevent
unauthorised access to ensure that your data is treated securely and in accordance with the GDPR. Unfortunately, the transmission of
information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the
security of information transmitted to our site. Any transmission is at your own risk and you agree that we will not be liable for any breach
of security unless it has been proved that we have been negligent. We do not accept any responsibility for the protection of information or
images provided to third party online sites that link to or from our website.
Your rights
Your information will be held for at least six years for legal, regulatory and accounting purposes and thereafter for as long as reasonably
necessary to fulfil the purposes as detailed in the how we use your information section above.  You have the right to withdraw consent for
us to process your information and for its use for marketing purposes. You have the right to withdraw consent for us to process your
information at any time.
You have the right to withdraw consent for us to pass your information to third parties for marketing purposes. This will result in us
ceasing to offer the goods and services to you.
If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing
communications, or consult their privacy policies about how to unsubscribe from their communications.
Access to Your Information
You have rights to the following information:
The purpose(s) for which we are processing your information;
The categories of personal information we hold about you;
The recipients or categories of recipient to whom the personal data have been or will be disclosed;
The period for which we will store you information; or the criteria used to determine that period;
You have the following additional rights:
To a copy of the information we hold about you. You can ask us to send this to you or direct to a third party and in commonly used
electronic form;
To rectification or restriction of the way in which we are processing your information; or to object to us processing it;
To erasure of your personal information provided it is no longer necessary for the purposes for which it was collected; or where
there is no legal basis for Westcotes processing it.
Where we have collected information about you from sources other than yourself, information about those sources;
To ask us whether any decisions are being taken about you by automated means and if this is happening; information about the
logic involved and any significant consequences on you;
To ask us about the appropriate safeguards we are take if we transfer your information to a third country or international
You can exercise any of these rights at any time by writing to the Data Protection Officer, Westcotes Properties Limited, 255 Knighton
Church Rd. South Knighton, Leicester, LE2 3JQ or by emailing We may charge a reasonable fee to cover our
administrative costs.
If you are not satisfied about the way in which your information is handled you have the right to lodge a complaint to the Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Rectifying or Updating your information
You must ensure that any information you provide to us is correct and complete. You can ask us to rectify or update your personal
information at any time by email toHYPERLINK "" or by writing to the Data Protection Officer, Westcotes Properties Limited, 255
Knighton Church Rd. South Knighton, Leicester, LE2 3JQ
Changes to our Privacy Policy
If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify
you by email.
How to contact Westcotes with questions:
The data controller responsible for your information is Westcotes Limited. You can contact us online at or by post
at Westcotes Properties Limited, 255 Knighton Church Rd. South Knighton, Leicester, LE2 3JQ if you have any questions or complaints
regarding our use of your information. As a data controller we are registered with the Information Commissioner's Office, and our
registration number is CSN5733886.
Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of
Westcotes. If this feature is requested, Westcotes will prompt you to provide your permission to access your location data for the purposes
of providing you with results or directions based on your current location. You can disable location settings within your browser or app.
Cookies and tracking
The Westcotes website and applications may collect anonymous data about how you use our services in order to help us improve future
Westcotes use Google Analytics, which is a web analysis service provided by Google. No data that personally identifies an individual
(such as a name, email address or billing information) is tracked, collected or uploaded. Westcotes may collect and report on the adoption
and usage of specific features, crashes and exceptions and other useful, anonymous metrics.  More about HYPERLINK ""Google's Privacy Policy.  If you
do not want these cookies to be stored on you device when you are using our website, simply set your device to block cookies for our
website, you should still be able to use the website after you have done this.  We do not provide  a cookie opt out function on our website
due to the technical complications in that the only way to implement this is to store “an opt out cookie” on your device, so negating the
entire concept of not storing cookies on your device.
You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain
from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are
hereby excluded to the fullest extent permitted by law.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all
contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any
consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to
or in connection with your access to or use of or inability to use this website.
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept
any ongoing obligation or responsibility to operate this website (or any particular part of it).
If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you)
the enforceability of any other part of these conditions will not be affected.
These terms and conditions and your use of this website are governed exclusively by English law. This does not affect your statutory rights
as a consumer.
Westcotes Properties Limited Registered company No. 03551411 address is: 255 Knighton Church Road, South Knighton, Leicester LE2